Resource Center by RetainTrust
Information and tools designed to help you protect and enhance your online reputation
Our research guides, insightful articles, and practical resources are tailored to address the challenges of managing and monitoring your online presence. Whether you’re looking to combat fake reviews, learn best practices for customer feedback, or stay informed about the latest industry trends.
Research
- 64% of Businesses Don’t Reply to Online Reviews. Only 12% Companies Manage and Respond to Reviews Regularly
Our RetainTrust team conducted research on 250 companies and found that 64% of businesses neither manage their online profiles nor respond to customer reviews. An additional 24% respond randomly or very inconsistently. With only 12% of companies manage their profiles, respond to most reviews, and actively monitor web visibility. This… Read more: 64% of Businesses Don’t Reply to Online Reviews. Only 12% Companies Manage and Respond to Reviews Regularly - How Many Companies Respond to Online Reviews. Research by RetainTrust, Data and Statistics on How Companies Manage Reviews
Online reviews are crucial for businesses as they influence customers, boost online visibility and brand, and drive sales. Despite this, many companies fail to manage and respond to online reviews effectively. This study by RetainTrust aims to collect data and analyze the extent to which companies engage with their online… Read more: How Many Companies Respond to Online Reviews. Research by RetainTrust, Data and Statistics on How Companies Manage Reviews - Over 23% of Online Reviews are Fake, with Only 53% Real. Statistics and Data on Trusting Review Sites.
Ever wondered how much you can trust online reviews when researching businesses, products, or services? Many businesses are in fierce competition for better reviews, search engine positions (SEO), and star ratings, but some “bad actors” use unethical tactics. They might write fake positive reviews to boost their own ratings, or… Read more: Over 23% of Online Reviews are Fake, with Only 53% Real. Statistics and Data on Trusting Review Sites. - Breakdown of Genuine vs. Fake Reviews. Data and Statistics Research on the Impact of Fake Reviews Across Major Platforms
Online reviews play an important role in shaping consumer perceptions and business reputations, it can influence online and offline traffic, conversions, sales, and revenue. However, the integrity of these reviews is often questioned due to the prevalence of fake and poorly written feedback, often by bots, AI generated content, business… Read more: Breakdown of Genuine vs. Fake Reviews. Data and Statistics Research on the Impact of Fake Reviews Across Major Platforms
Case Studies
- Enhancing Local Restaurant’s Online Presence and Positive Reviews with Reputation Management – A Case Study
Demonstrating success in Negative Review Removal and Reputation Management for a local bar, night club and restaurant. Improving Online Reputation with RetainTrust A local Boston-based bar, night club and restaurant on trendy Newbury street, a family-owned establishment, had been a staple in their community for over 40 years. During the… Read more: Enhancing Local Restaurant’s Online Presence and Positive Reviews with Reputation Management – A Case Study - Optimizing Luxury Car Dealership’s Reputation Through Effective Online Review Management – A Case Study
Example of reputation management and negative review removal for car dealership. Optimizing Online Reputation with RetainTrust A local New England luxury car dealership, had been in business for over 30 years. Famous for its welcoming atmosphere and exceptional service, the dealership enjoyed a loyal customer base. In recent years, however,… Read more: Optimizing Luxury Car Dealership’s Reputation Through Effective Online Review Management – A Case Study
Blog
- Detecting Competitors Behind Fake Reviews. How to Identify Competitors Posting Fraudulent Reviews About Your Business
Nightmare “competitors from hell”, while most businesses won’t have problem with this, some unfortunately have competitors who practice unethical and illegal tactics to undermine others and steal customers. This sometimes includes posting fake reviews to harm your reputation and lower your ratings. With over 90% of consumers checking online reviews… Read more: Detecting Competitors Behind Fake Reviews. How to Identify Competitors Posting Fraudulent Reviews About Your Business - Effective Online Review Management Strategies. Tips and Best Practices on How to Manage Reviews
Managing online reviews is essential for any business to maintain a strong online presence, good search engine rankings, and a positive reputation. It’s not just about how your company looks when people search for it, effective review management also boosts your SEO, PR, branding, recruitment, lead generation, and sales. In… Read more: Effective Online Review Management Strategies. Tips and Best Practices on How to Manage Reviews - Responding to Negative Reviews Online. Examples of How to Reply and Turn Bad Reviews into an Advantage for Your Business
Negative reviews hurt, especially after all the time and efforts growing your business, but in today’s age, no business can expect 100% positive online feedback. There will always be some customers unhappy with a product, service, or interaction with your business. At the same time, negative reviews can actually benefit… Read more: Responding to Negative Reviews Online. Examples of How to Reply and Turn Bad Reviews into an Advantage for Your Business
Press
- RetainTrust Introduces Innovative Negative Review Removal Service to Safeguard Business Reputations**Press Release** RetainTrust Startup Launches Game-Changing Negative Review Removal Service to Safeguard Business Reputations Online, Combatting Unfair Criticism Effectively BOSTON,… Read more: RetainTrust Introduces Innovative Negative Review Removal Service to Safeguard Business Reputations
Learning Center
- How to Remove Negative Glassdoor Reviews. A Step-by-Step Help Guide on How Companies Can Delete Bad and Fake Reviews From Glassdoor
Glassdoor is a review site where current and former employees anonymously review companies. It ranks highly in search results for company names and is used by job seekers, recruiters, hiring managers, customers, and investors. While many organizations view it as a recruitment and HR tool, Glassdoor also significantly impacts a… Read more: How to Remove Negative Glassdoor Reviews. A Step-by-Step Help Guide on How Companies Can Delete Bad and Fake Reviews From Glassdoor - Remove Negative Trustpilot Reviews. How You Can Effectively Delete Bad and Fake Reviews from Trustpilot
Trustpilot is one of the leading business review networks that allows consumers to share their experiences and opinions about companies and products. It was founded in Denmark in 2007 and since then Trustpilot is hosting millions of reviews about businesses worldwide. Trustpilot is a key platform for consumer feedback and… Read more: Remove Negative Trustpilot Reviews. How You Can Effectively Delete Bad and Fake Reviews from Trustpilot - Best Practices to Remove Negative Indeed Reviews. Helpful Tips on How You Can Report and Delete Bad and Fake Reviews from Indeed
Indeed is a network where job seekers not only find job listings to apply but also gain insights about companies from reviews by current and former employees. Similar to other review sites, it provides an average star rating and ranks companies accordingly. All job posters remain anonymous. Indeed company pages… Read more: Best Practices to Remove Negative Indeed Reviews. Helpful Tips on How You Can Report and Delete Bad and Fake Reviews from Indeed - How to Remove Negative Reviews Online. The Ultimate Help for Businesses to Flag, Report, and Delete Bad Reviews
Online reviews and business rankings play a crucial role in the success of businesses today. Review networks provide a platform for customers to share their experiences and interactions with businesses, and influence the decisions of potential customers and clients. By actively managing and responding to positive and negative online reviews,… Read more: How to Remove Negative Reviews Online. The Ultimate Help for Businesses to Flag, Report, and Delete Bad Reviews - Remove Fake Reviews. Learn How You Can Report and Delete Fake Online Reviews That Can Damage Your Business
Online reviews are crucial for business success, but their importance has given rise to unethical practices. “Bad actors” like scammers and competitors write fake negative reviews or even offer to do so for a fee, trying to harm your business reputation and sales. These unjust reviews can undermine years of… Read more: Remove Fake Reviews. Learn How You Can Report and Delete Fake Online Reviews That Can Damage Your Business - Report and Remove Negative Capterra Reviews. Best Strategies on How to Delete Unjust Bad Reviews from Capterra.
Capterra is a software marketplace where users can rate and review the software and applications they use. Potential buyers can compare products, features, and user reviews to decide which technology to invest in. Because of this, this network is crucial for companies choosing software, and many providers compete to get… Read more: Report and Remove Negative Capterra Reviews. Best Strategies on How to Delete Unjust Bad Reviews from Capterra. - How to Delete Negative Yelp Reviews. A Help Guide on How Businesses Can Remove Bad, Defamatory, Fake, and Unfair Reviews on Yelp
Yelp is a popular search and review network that connects people with local businesses. Founded in 2004, Yelp helps customers to find and review businesses such as restaurants, shops, service providers, and more. The platform includes user reviews, ratings, photos, and business information, creating a comprehensive resource for consumers looking… Read more: How to Delete Negative Yelp Reviews. A Help Guide on How Businesses Can Remove Bad, Defamatory, Fake, and Unfair Reviews on Yelp - How to Remove Negative Google Reviews. Learn How to Delete Bad, False, and Fake Reviews from Google Maps, Search & Business
Google Maps, also Google Business Profile (formerly Google My Business) is a popular navigation and business search feature on Google that also serves as a platform for business reviews. Customers, clients, and even employees can share their experiences and opinions about businesses by leaving their reviews on Google Maps. These… Read more: How to Remove Negative Google Reviews. Learn How to Delete Bad, False, and Fake Reviews from Google Maps, Search & Business
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