Indeed does not remove reviews just because they are negative. However, they will take action if the content breaches their policies. Employers can submit a review violation report if they believe a review violates these guidelines.
Indeed Reviews Overview
Many businesses still view Indeed primarily as a job board, but its review section is one of the most overlooked drivers of reputation. As a result, it is often ignored or under-managed, creating a significant gap in a company’s overall online presence.
In this post, we’ll break down how businesses can respond to and remove negative Indeed reviews. The good news is that managing Indeed reviews is generally more straightforward than dealing with platforms like Glassdoor and others.
Types of Reviews and Content That Can Be Removed From Indeed
Indeed features several types of review sections: employee reviews, interview experiences, and company Q&A. Employers can flag and report content in any of these sections if they believe it violates Indeed’s Community Guidelines. If Indeed’s moderators agree with the report, they may take action to remove the content.
Companies can flag reviews directly, as well as report Q&A responses they believe are inaccurate. They can also report interview reviews and questions. However, it’s important to note that removing interview-related content does not affect a company’s star rating, since these ratings influenced by employee experiences only.
How to Report Negative Reviews on Indeed
Indeed has a simple direct way to appeal a questionable review. If you think a bad review goes against Indeed’s guidelines, you just click the “Report” button below it. A window pops up asking, “How does this review violate our guidelines?” where you select from various options. Unlike other platforms, there is no field to explain more, you just hit submit and hope the moderators will take it down.
Step-by-Step Guide to Reporting an Indeed Review
Simple steps to report Indeed review:
- Find the specific review you want to report
- Click the “Report” button beneath the review
- In the pop-up window, select the most accurate reason under “How does this review violate our guidelines?”
- Click “Submit” to send your request
- Check back later to see if the review has been removed or if further action is needed
How to Report Reviews from Your Indeed Employer Page
- Sign in to your Indeed employer account
- Locate the specific review you want to report
- Click the “Flag” icon next to the review
- Choose the most accurate reason the review violates Indeed’s guidelines
- Submit your report for review
- Check back after a few business days to see if action has been taken or if additional follow-up is needed
Visual Guide to Reporting Indeed Reviews
How to Remove Q&A Answers on Indeed
You can report individual Q&A answers that you believe are inaccurate or misleading. To do this:
- Go to the Q&A section on your company’s Indeed page
- Click “See Answer” under the question
- Click the flag icon next to the answer you want to report
- Select the reason it violates Indeed’s guidelines in the pop-up window, then submit
After submitting, check back periodically to see if the answer has been edited or removed. Indeed does not send email notifications about the outcome.
How to Remove Interview Reviews on Indeed
Indeed allows candidates to share their interview experiences. In some cases, this content may be inaccurate or misleading, and employers can report it for removal.
- Go to the Interview section on your company’s Indeed page
- Navigate to the Questions category
- Find the question you want to report and click the flag icon
- Select the reason the question or answer violates Indeed’s guidelines in the pop-up window, then submit
Check back later to see if the content has been removed or updated, as Indeed does not send notifications about the outcome.
How Long Does Indeed Take to Review Reports?
Typically, if moderators determine that a review violates Indeed’s guidelines, it will be removed from the company page within 1–2 business days. Unlike other platforms, Indeed does not send a confirmation email about the outcome, so you’ll need to check manually to see whether the review has been removed.
My best advice is to save the URL of the review for future reference, especially if your company has many reviews and you’re reporting multiple ones. If the review is removed, the URL will lead to a 404 “page not found”.
What Are the Chances of Removing a Negative Indeed Review After Flagging?
From personal experience, Indeed seems less strict about taking down flagged reviews compared to other platforms like Google or Glassdoor, resulting in a slightly better success rate.
Which Types of Indeed Reviews Can Be Reported and Removed?
Indeed’s Best Practices, Policies, and Guidelines page gives clear information on what types of reviews employees can post. Reviews that contain any of the following content can generally be challenged:
- Multiple Reviews from the Same Employee. While the same person can post multiple photos on a company’s Indeed profile, they can’t write multiple reviews.
- Original Content. Reviews must be original and not copy-paste from other networks and review websites.
- Abusive or Aggressive Language. Disrespectful language, profanities, insults, or threats are not allowed.
- Threats. Any review that raise safety concerns, looking for retaliation, personal attacks, or express wishes for violence or harm to individuals or the organization are prohibited.
- Discriminatory Content. Reviews containing stereotypes or reference race, gender, age, religion, nationality, or other personal traits are not allowed.
- Personal Information. Reviews that reveal other employees names or personal information are prohibited.
- Misinformation and Gossips. Reviews spreading misinformation and lies about the company, its products, services, gossips, rumors, or trolling intended are not allowed.
- Confidential Information. Reviews discussing private company information, financials, trade secrets, customer database, source code, etc., are not allowed.
- Accusations of Illegal Activity: Reviews alleging any illegal activity by the company or employees, such as scams, fraud, theft, or regulatory violations, should be reported to appropriate authorities, and not to Indeed network.
- Spam and Irrelevant Content. Reviews discussing or promoting competitors or containing irrelevant information are not allowed.
Tips for Improving Your Chances of Removing Negative Indeed Reviews
Here are some advice on how to improve your chances of reporting and removing fake, inappropriate, and negative reviews from Indeed:
- Understand Indeed Guidelines, familiarize yourself with Indeed’s review guidelines for valid reasons to flag reviews before taking action.
- Choose the right category, when reporting a review, select the appropriate category that best fits the issue with the review, this helps Indeed moderators assess your request.
- Timing, avoid rushing to report a review right when it appeared online. Give the situation some time, as this can allow the reviewer to reconsider and potentially avoid posting new negative feedback if the original review was successfully removed.
Again, from my personal experience, selecting the right category is crucial for increasing the chances of successfully removing a review from Indeed. Unlike other platforms where writing a compelling explanation and providing evidence is critical, Indeed does not offer a field for detailed explanations. That’s why, choosing the correct category is the primary factor that can maximize your success.
Next Steps If Your Indeed Review Removal Request Is Denied
Moderators won’t always agree with your report, decisions can be subjective, and outcomes vary. If your removal request is denied, there are a few steps you can take.
Give it time, then re-submit. Wait a few weeks before submitting another report.
Use the Help Center contact form. You can submit an appeal through the “Contact Us” option in the Indeed Help Center. This doesn’t guarantee a different outcome, but it offers another path for review appeal.
Post a professional public response. If the review remains, respond on behalf of your company. A calm, constructive reply shows candidates that you take feedback seriously.
Why Certain Indeed Reviews Slip Through Moderation
With the high volume of new reviews submitted to Indeed daily, the network can not manually approve or deny all of them. As a result, some reviews that violate community guidelines manage to appear on company profiles. This makes it crucial for businesses to closely monitor new reviews and report them when necessary.
Example of Inappropriate Review on Indeed
The review on Indeed pictured above contains inappropriate language and was still approved by the network some time ago. It remains live because the company never reported it. This highlights the importance of companies monitoring their Indeed reviews.
Can Indeed Sponsorship Influence Negative Review Removal?
No, even if a company sponsors Indeed, the platform applies the same content moderation rules to all its clients, regardless of their sponsorship status. Indeed’s sponsorship program is designed to enhance job postings and increase their visibility, not to influence or remove reviews on the network.
Why Indeed Reviews Matter for Your Company’s Online Reputation
Indeed breaks down reviews into detailed categories that evaluate what it’s like to work at a company, including culture, management, compensation and benefits, and job security. This structured feedback provides valuable insight not only for job seekers, but also for potential clients and customers.
At the same time, low ratings and negative reviews do not go unnoticed internally. Current employees often read them as well, which can influence perception, reduce morale, and affect overall workplace confidence if left unaddressed.
How Indeed Reviews Influence Search Rankings and AI Assistants
Indeed ranks prominently in search engine results and is increasingly used as a data source by AI assistants like ChatGPT and Google Gemini. These systems analyze review content, ratings, and sentiment to form summaries and answer questions about your company.
Strong ratings and positive feedback can influence how your business is presented in AI-generated responses and search results, while negative reviews may shape unfavorable summaries. In other words, Indeed reviews are no longer just for job seekers, they now directly impact how your company is interpreted and recommended by AI.
From example above, Bing Copilot often uses Indeed as a reference link when answering questions about a company’s work culture and if it’s a good place to work.
At the same time, Indeed reviews and star ratings are featured directly on Google as a search snippet, allowing people to get a quick overview of your company reputation based on star ratings and reviews without even clicking it.
Difference Between Indeed and Glassdoor
Indeed primarily serves as a job search engine, collecting job listings from various companies and sources. On the other side, Glassdoor is more focused on providing insights into companies and their workplaces. At the same time, current and former employees, can rate companies and share reviews on both networks. While many companies mostly focus on handling Glassdoor reviews, it’s important not to forget about Indeed and how it can impact the company’s overall reputation.
Both Indeed and Glassdoor operate as separate entities under the same ownership of Recruit Holdings.
Who Can Post Reviews on Indeed and What Can They Share?
Both current and former employees can share reviews on Indeed about companies they’ve worked for. In addition, job candidates can provide their insight about their job applying and interviewing process.
- Current employees talk about their job experience, things like the work culture, feedback about management, pay and benefits, and the overall satisfaction.
- Former employees share their past experiences, covering similar topics.
- Job candidates might provide insights on their interactions with the company while going through application and interviewing process, response from recruiters and hiring managers, and the overall feedback.
Some criticism about Indeed reviews policies comes from both businesses and reviewers. Businesses often complain about fake reviews and a lack of proper moderation, while reviewers argue that businesses can too easily flag and delete feedback, even when it seems complies with the guidelines.
Information Shared on Indeed
When people write reviews on Indeed, they can write about pros and cons of working for a company. Reviewers rate their overall experience on a scale from 1 to 5 stars and provide ratings for various categories such as work-life balance, pay, benefits, management, and company culture. Satisfied employees sometimes give 5 stars across the board, while dissatisfied ones might rate everything with 1 star. But, the most useful reviews are those that offer a balanced feedback, providing different star ratings for different categories based on their real genuine experiences.
Additionally, reviewers are asked to share their salaries and benefits, which is a popular feature on Indeed as both job candidates and current employees are interested in potential earnings or compare their salaries.
Another section on Indeed is the Q&A, where reviewers answer specific questions asked by Indeed, such as “Does your company offer parental leave?” or “What is the drug testing process?”… These answers are published if they are complete and informative.
Finally, interviewees can share their experiences regarding the interview process, including the difficulty of questions, what to expect, the number of interview rounds, responses from the team, and their overall genuine experience.
Why Businesses Struggle With Indeed Review Management
When it comes to review management, many companies prioritize popular platforms like Glassdoor, Yelp, Google My Business and others. Indeed is often comes last to mind. With limited resources, businesses tend to focus on platforms they believe will have the greatest impact or simply overlook (or don’t know about) Indeed’s review feature. This can be a costly mistake, as many people rely on multiple sources to gather balanced feedback before making decisions.
More Than Just Reviews
At the end of the day, managing your Indeed profile isn’t just about removing a few bad reviews. It’s about taking control of how your company shows up overall, what people say about the interview process, the benefits, and what it’s actually like to work with you. Most candidates check all of this before they even apply.
