Negative Review Removal Service

RetainTrust offers professional review management and negative review removal services, helping companies delete harmful, misleading, and fake content that could damage their reputation and impact sales.

Building a successful business takes years, but just a few negative or even fake online reviews can ruin your reputation and drive customers away. Upset customers, disgruntled employees, competitors, scammers, and trolls can post bad, harmful unjustified, and misleading reviews that damage your brand’s reputation, trust, and sales. That’s why it’s important to either manage negative review removal internally or get help from a professional negative review removal service.

RetainTrust Negative Review and Content Removal Services

We’ve Helped Thousands of Businesses Remove Unwanted Reviews and Content from Platforms Like:

We specialize in managing online reviews across different platforms, including Google Maps, Yelp, Glassdoor, Facebook, Indeed, Trustpilot, Ripoff Report, RateMDs, TripAdvisor, Airbnb, and more.

Our services cover popular business and local directories like Google My Business, Trustpilot, and Yelp, where customer experiences are rated, as well as retail networks like Amazon or eBay, where product reviews are critical for business success and sales.

We stay proactive in monitoring and addressing feedback on travel sites such as TripAdvisor and Booking.com, and we provide support for managing customer reviews and feedback on social media networks like Facebook or Instagram. Also, we assist businesses in navigating employee reviews on job sites such as Glassdoor and Indeed, and in addressing complaints on platforms like RipOff Report and Better Business Bureau (BBB).

Also, we offer specialized solutions for niche websites such as Capterra for software buyers, Angie’s List for local services, and others, addressing specific industry reviews and concerns with tailored strategies. If you have reviews on other platforms not mentioned here, contact us to get a free quote.

Our Negative Review Removal Service Includes:

Our review removal service focus on protecting a business’s online reputation by addressing negative feedback that may be fake, unjust, defamatory, or violate the policies of review platforms. Our services include:

1. Monitoring and Analysis. We continuously monitor all review platforms and track new and updated star ratings.
2. Identification of Negative and Problematic Reviews. Our specialists identify which reviews are fake, violate platform policies, or are defamatory. This includes checking for signs of fake reviews, such as multiple reviews from the same IP address, identical reviews, reviews posted in short period of time, or reviews that do not match purchase records and other patterns.
3. Reporting and Removal. Once problematic reviews are identified, we work to get them removed by flagging, appealing, and contacting review networks.
4. Replying to Reviews. We write professional responses to reviews that reflect genuine experiences, feedback, or concerns regarding your business, product, or service. These responses will demonstrate your commitment to customer service and improvement, building trust and a positive perception for future customers.
5. Legal Action. We assist your legal team if you want to take legal action.
6. Reputation Management. On top of removing negative reviews, we offer full service online reputation management (ORM). This can include asking satisfied customers to leave positive reviews, optimizing business listings on various networks, search engine optimization (SEO), and creating strategies to improve overall online presence.

Hiring us to monitor and manage reviews is not just a defensive strategy for your business, it is a proactive approach to maintaining customer trust and building long-term success.

Ensuring Accurate Online Representation of Your Business

A negative online reputation can severely affect your business’s success and sales. Consumer behavior has evolved, statistics show that 9 out of 10 consumers now read online reviews before making to a decision. Moreover, as many as 6 out of 10 consumers are hesitant to buy from companies with too many 1 and 2-star bad reviews.

Managing reviews across multiple platforms while running your business can be challenging. Each platform has its own set of rules and guidelines for posting, flagging, reporting, and removing reviews. The interpretation of these guidelines can vary from place to place, making it hard for business owners to deal and effectively appeal and remove questionable reviews and content. With RetainTrust negative review service and reputation management, you can alleviate this burden by letting us proactively monitor your online presence and respond to reviews across all platforms.

Tailored Review Handling Based on Content and Source

When evaluating negative reviews, our team categorizes them into 4 types:

• Fake and fraudulent reviews, those written by scammers, competitors, or disgruntled employees.
• Genuine but negative, reviews from real customers who had real interaction with the business but not satisfied.
• Genuine but violating guidelines, reviews from real customers but written in a way that breach community guidelines of the review platform.
• Genuine but lacking detail, negative reviews that provide minimal or no insights, such as just a star rating or a few words.

Anyone who has interacted with a business, positively or negatively, can rate and post a review online. With the openness of review platforms, even those who haven’t interacted with the business can leave reviews, including fake ones.

At RetainTrust, categorizing each review allows us to develop tailored strategies for addressing each type of review, maximizing success for removal or positive outcome. Fake or poorly written reviews violating platform rules can be flagged, appealed, and reported for removal. For fake reviews, we take extra step by engaging with editorial teams and moderators to highlight the business vulnerability to spam, scams, and unfair competition.

For well written but still negative reviews that cannot be removed, we provide personalized responses and explore potential offline resolutions to address concerns effectively.

Our Approach to Flagging, Reporting, and Removing Reviews on Your Behalf

When a negative review appears online, we take a multi-step approach to address it.

• Evaluate the review against platform policies and guidelines.
• Categorize the review based on quality such as: well-written, poorly written, guideline violation, or fake.
• Flag the review under the appropriate category with a professional explanation of the violation.
• Write appeals that explain how the review breaks network’s rules to increase moderator support.
• Reassess and resubmit if the review stays after first attempt, often require multiple tries for removal.
• Escalate by submitting appeals and directly contacting the network if removal efforts are unsuccessful.
• Alternative approaches such as responding to the review or finding offline resolution with the reviewer.

RetainTrust systematic approach, together with our experience, professionalism, and deep understanding of platforms rules, significantly enhances our success in removing reviews on your behalf.

Types of Reviews RetainTrust Can Report and Remove

Getting a negative review is never easy and it can be stressful, whether it’s from a disgruntled employee, a client, or unhappy customer. You have several options: try to resolve the issue offline, respond to the review with an explanation and resolution, get defensive (not recommended!), try to flag or appeal the review, or hire a professional review removal company like RetainTrust. Our team can help you navigate through these tough decisions and come up with the best solution. We can assist in removing the review, writing a strong response, or even turning a negative review to your advantage.

You can read more in our blog post: How to Remove Negative Reviews Online. The Ultimate Help for Companies to Delete Bad, Unfair, & Fake Business Reviews on the Internet

While each review platform and business network has its own rules and guidelines, reviews containing the following types of content can generally be challenged, appealed, and removed:

• Abusive and aggressive reviews that cross the line by being disrespectful, including those containing profanities, insults, and threatening language.
• Threats including reviews that raise safety concerns, promise retaliation, make personal attacks, engage in name-calling, or express wishes for violence and harm.
• Discriminatory reviews that contain stereotypes or referencing race, gender, religion, nationality, or other personal traits, as well as those discussing specific groups or identities.
• Multiple reviews written by the same person, a competitor, or someone unaffiliated with your organization (trolls).
• Personal Information, reviews that reveal people’s names, personal information or easily identifiable information about employees within your organization. It excludes public figures representing your company such as owners and top C-Level executives.
• Misinformation about the company, its products, and services, as well as gossip, rumors, or trolling intended to deliberately provoke others.
• Confidential information, any disclosure of private and proprietary, non-public company information, including financials, trade secrets, manufacturing techniques, customer data, mergers and acquisitions, engineering details, source code, and other confidential information.
• Illegal activity accusations, any accusations in reviews alleging illegal activity by the company or its employees. These claims can range from scam, fraud, theft, and regulatory violations to unethical practices and misconduct. If the accusations are true, it is important to address them appropriately by informing the relevant authorities or regulators, rather going to review sites.
• Spam and irrelevant information, including content that discusses or promotes competing products and services.

Many reviews may borderline meet the guidelines of review platforms, and the rules can be open to various interpretations. That’s why our team researches each review and aligns it with these guidelines to make a perfect case for you for reporting unwanted content.

Why Online Reviews Matter for Your Business

Online reviews play important role in shaping customer decisions and business long term success. Here’s how reviews can impact your business:

• Over 90% of consumers check reviews before making a purchase, both online and offline. About 65% of people say that reviews heavily influence their final buying choices.
• Good reviews can boost sales by up to 60%. In e-commerce, positive reviews directly lead to more shopping cart transactions. They also help improve search engine rankings (SEO), increasing click-through-rate (CTR), driving more traffic to your site.
• Getting top talent, because around 70% of job seekers avoid companies with bad reviews. Many will decline interviews or job offers if a company has too many 1 or 2-star reviews on sites like Glassdoor or Indeed.

Maintaining a positive online presence and addressing negative reviews should be a priority for any business. This is why businesses trust RetainTrust, because working with us led to increased sales, improved customer perception, enhanced talent acquisition, boosted employee morale, and overall business improvement. You can learn more in Case Studies about our real customers success.

Why Companies Struggle with Effective Responses and Flagging Negative Content and Reviews

Over 60% of companies do not manage or reply to online reviews, and additional 25% do it inconsistently. Businesses often struggle to effectively manage, respond to, and flag reviews on review networks for many reasons.

Many companies struggle to effectively manage, respond, and flag negative content and reviews for many reasons. Firstly, they often lack a structured approach and resources to monitor and address reviews on time. Internal conflicts between departments and misunderstanding who’s responsibility to respond, such as PR, Customer Service, Marketing, HR, and Recruiting, can further complicate matters, especially on platforms like Google Maps, Yelp, Glassdoor, or Indeed. Some businesses don’t have clear policies or rules for handling and responding to reviews, resulting in inconsistent or inadequate responses, and some of those responses may backfire and make things worse. For example, a business may actively respond to all reviews for some time but then abruptly stop, possibly due to personnel changes or simply loss of motivation. Secondly, there is frequently a lack of understanding regarding the importance of online reputation management (ORM). Thirdly, the large volume of reviews across different and often unrelated online platforms can overwhelm businesses, making it difficult to maintain timely responses and flag inappropriate content.

These factors contribute to the difficulties in managing reviews on review networks, showing the benefits of hiring a reputation management company. With RetainTrust, you can leave worries behind, we proactively monitor all review networks, online feedback, and visibility on your behalf.

Focus on Your Business with Retain Trust Negative Review Removal Service

Examples of Reviews Removed by RetainTrust for Clients

Here are some examples of reviews that RetainTrust successfully removed for our clients. These are not easy cases or obvious violations that should not have been approved initially. These are real examples of reviews that might seem well written and acceptable at first, but actually violate community guidelines.

• A reviewer on Glassdoor described the company’s sales department as a “frat house” and said that the company is a “pyramid scheme.” This review was immediately reported and removed because it violated Glassdoor’s community guidelines by accusing the company of illegal activity and using insulting language to describe a group of individuals as “frat boys.”
• In another review person complained that senior employees who’ve been employed with the company for more than 20 years are out of touch with reality and don’t understand the technology. The review was reported as ageism, stereotyping, and judging a group of individuals within the organization because of their age.
• On the same Glassdoor network, another reviewer complained that the company saves money by hiring inexperienced engineers on H1B visas. This review was reported and later removed because it targeted a specific group based on their visa status and nationality, implying that their immigration status made them less qualified compared to others, it’s also can be considered as stereotyping.

Based on examples above, it’s important to understand that any negative review should be assessed by professionals and decided if it can be appealed. Seeking a second opinion is always beneficial, even if you initially believe you have no grounds to flag and report a review.

Turning Negative Reviews into Opportunities for Your Business

It is important to understand that a few negative reviews, especially those offering constructive criticism, reasonable feedback, well wishes, and suggestions for improvement, typically won’t harm your business. In fact, your proactive response demonstrate to customers that you are committed to delivering excellent service, continuously improving, and taking feedback seriously. This is why it’s crucial for businesses to publicly respond to all reviews, and RetainTrust helps companies find the best approach to managing responses professionally with the best possible outcome.

Effectively handling negative reviews can actually benefit your business and potentially drive sales from future customers. It reassures customers that, even in unfortunate less than perfect situations, you are dedicated to addressing their concerns and providing reliable service, even when it’s not your fault. The right approach to managing negative reviews by RetainTrust can prevent further escalations, improve relationships, and even convert dissatisfied customers into loyal ones.

Can RetainTrust Guarantee the Removal of Negative Reviews or Content?

There is no absolute guarantee of 100% removal success. Any company that claim otherwise is likely fraudulent. RetainTrust carefully review and assess content against platform guidelines before submitting appeals for removal. Our expertise and thorough understanding of each network enhance our success rate. From our past experience, around 40% of online reviews can typically be removed in the initial attempt, but this varies depending on the platform and type of business.

Leveraging SEO with Negative Review Removal Services

In addition to review removal services, the RetainTrust team focuses on improving your business online presence and managing what appears in search results when people research your company. While removing negative reviews is important, it is only one step in digital marketing and online reputation management process, we also take proactive measures to ensure positive information ranks better in search results.

With our SEO services, we boost your website ranking, optimize online business profiles with accurate information and descriptions about your services, and promote positive content such as products, services, case studies, press releases, and media mentions. This combined approach increases visibility and highlights favorable aspects of your company.

Integrating search engine optimization with review management services strengthens your business online reputation and increases overall visibility.

Integrating Review Removal into Reputation Management Services by RetainTrust

Dealing with negative reviews as they arise isn’t the most effective way to manage your company online presence. For long term success, proactive management of your online reputation and visibility is essential, and this is where RetainTrust online reputation management (ORM) services come.

With our full-service ORM services, we go beyond simply flagging and removing online reviews on your behalf. We provide daily monitoring of your online presence, optimize and enhance business and social profiles across various platforms, monitor social media and news sites for mentions of your company, and track your search engine rankings. This proactive approach is making sure that your online presence remains strong, allowing you to focus on your business without worrying about online reputation issues.

Expert Assistance for Removing Negative Reviews

Why Choose RetainTrust for Negative Review Removal Services?

Our experience and familiarity with the guidelines of each review network enable us to handle the removal process fast and efficiently, increasing the success rate of each appeal. If we can’t remove with first attempt, we try again until we succeed. With our negative review removal services, you can improve your reputation, and grow your business without concerns of bad reviews online.

What the Cost of Review Removal Services?

With our review removal service, you pay only after the successful removal. We ensure that you pay for results rather than promises and unsuccessful removal attempts. Our pay-for-performance model guarantees that you are investing in a service that delivers results. It’s that simple, if we can’t take it down, you don’t pay!

Local Level Review Monitoring and Removal

Does your business operate across multiple locations? Or perhaps you aspire to become the highest rated business in the neighborhood? We assist in monitoring your business reviews across various local review platforms and compare them with those of your competitors. Our local online reputation and unwanted review removal services have helped businesses stand out in the competitive local markets.

Learn More

Monitor Competitors

Our team monitors each local competitor, making sure that your company and its branches maintain a stronger presence in the neighborhood with higher review ratings and less negativity.

Local Trust and Transparency

Establish full trust and keep complete transparency locally by addressing each review individually and responding to both positive and negative online content.

Local SEO & SEM Services

For full visibility on top of your local reviews, we offer search engine optimization (SEO) and pay-per-click (PPC) services to ensure each business location ranks on the top in local organic and sponsored search results.

Case Studies On Review Management by RetainTrust:

Our case studies offer real-life insights into how we’ve helped businesses remove negative reviews, overcome challenges, and restore a positive online reputation.

Review Management Blog by RetainTrust:

Explore detailed guidance on handling and removing reviews in our Review Management Blog.